Support agentsSupport agentsTool useFixed budget
Tier-1 Deflection Agent for a Telecom
Relay Support Co. · Remote (US)
$14k fixed
The outcome
The agent handles billing, plan changes, and outage FAQs end to end, and only routes true edge cases to human reps.
The client
Relay Support Co. — Remote (US). A support agents build we delivered end to end.
The challenge
Build a Tier-1 support agent integrated with their account systems that resolves common requests and hands off complex ones with full context.
What we built
- Wire the agent to billing and account APIs with safe actions
- Resolve high-volume intents and draft replies for the rest
- Instrument deflection and hand-off quality
The stack
Stack: an agent framework, internal API integration, and tool-use design.
Want something like this?
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