RAG & SearchRAGKnowledge baseFixed budget
KB-Generation Agent for a Support Org
Foundry Knowledge · Remote (US)
$9.5k fixed
The outcome
An agent that mines resolved tickets to draft the missing help-center articles — turning tribal knowledge into a searchable KB.
The client
Foundry Knowledge — Remote (US). A rag & search build we delivered end to end.
The challenge
Build a pipeline that clusters resolved support tickets, drafts help-center articles for the gaps, and feeds them back into a searchable knowledge base.
What we built
- Cluster resolved tickets to find KB gaps
- Draft grounded articles for human review
- Index approved articles for retrieval
The stack
Stack: an LLM, clustering, and retrieval/indexing.
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