Care that reaches every patient, safely
We built MediKind a telehealth platform that connects patients and providers with compliance, privacy, and guardrails designed in — care that reaches further without cutting corners.
- Client
- MediKind
- Timeline
- 20 weeks
- Our role
- Product, compliance engineering, AI
- Platforms
- Web, iOS, Android, Provider portal
Overview
More demand for care than hours to give it
MediKind's providers were overwhelmed, and patients waited days for simple answers. They needed to extend care with technology — including AI — without ever risking safety or privacy.
Highlights
- HIPAA-minded architecture with PHI protected end to end
- Triage and scheduling agents with clear escalation paths
- Human-in-the-loop review on anything clinical
- Accessible patient experience across web and mobile
Impact
-63%
Time to first response
100%
Clinical outputs reviewed
4.9★
Patient satisfaction
0
Privacy incidents
The challenge
Healthcare punishes ambiguity — an agent can't guess at advice, diagnose, or leak PHI. Every automated step needed strict guardrails, audit trails, and a human wherever it counted.
Our approach
We built a HIPAA-minded platform with PHI encryption throughout, triage and scheduling agents that escalate to staff for anything clinical, and audit logging on every interaction.
The outcome
MediKind now answers patients in a fraction of the time, routes urgent cases to the right provider, and keeps clinicians in the loop on everything that matters — with a clean privacy record.
What we built
The pieces that made it work
Secure messaging
PHI-safe communication between patients and providers.
Triage agent
Gathers symptoms and routes urgent cases to staff fast.
Scheduling
Self-serve booking that respects provider availability.
Human review
Clinicians sign off on anything clinical, always.
Audit trails
Every interaction logged for compliance and review.
Accessibility
A patient experience that works for everyone.
Under the hood
“They understood that in healthcare, safe is the feature. The guardrails were never an afterthought.”
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