HiringHuman touchRemotePart-time OK
AI Escalation Specialist
Relay Support Co. · Remote (US) · Part-time · Remote
$22 – $34 / hr
Why this role holds up next to AI
When the bot gets stuck or a customer gets upset, a human has to step in with judgment and care. That handoff is where trust is saved.
What the work is
Handle the support conversations AI can't finish — the messy, emotional, or high-stakes ones. Calm under pressure is the job.
Day to day, you'd
- Take over chats the AI escalates to a human
- Resolve sensitive or complex customer issues
- Feed back patterns so the bot improves
You're more ready than you think
You already do this if you were in customer support, success, or account management.
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